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Frequently Asked Questions

and other important information

What is soft play?

  • Soft play is a mobile play area that can be setup indoors or outdoors. Our equipment is made of soft, sturdy material allowing babies and toddlers to safely crawl, climb, ride, explore and more importantly have fun. Soft play is a new environment, which offers an area for little ones to experiment and problem solve, as well as build confidence, develop social skills and inspire creativity.

Do you setup outdoors?

  • Absolutely! As long as the weather permits we will setup outside for any event. It is recommended that any soft play equipment is kept out of the sun in a covered area, such as a tent or covered patio. This is because it can become quite hot in the sun. Also, try to have a Plan B for an indoor option or tented area as the weather can change quickly. 

What if it rains?

  • To ensure the safety of the little ones, we will not setup outdoors if there is any rain in the forecast. We ask that you plan an indoor area as a backup should it rain on the day of your event. Deposits are Non-Refundable for weather related cancellations, however you may use your deposit as a credit for a future date. This credit is valid for 90 days from your event date and we will work with you to book upon our availability. 

How do I book?

  • The best way to book your special day with us is to click on the "Book Now!" tab and submit an inquiry form. However, you can also contact us through Instagram or Facebook. We will get back to you confirming our availability to get you on our calendar. If you do not hear back within 48 hours, feel free to send us a DM on Instagram or shoot us an email at If you do choose to reach out through email, please ensure to check your JUNK folder incase our response ends up there. 

  • Please note, your booking is NOT confirmed until we have received your deposit and signed waiver form

How to pay my deposit?

  • Deposit's can be paid on Square via the direct invoice that get's sent out OR it can be paid via e-transfer. E-transfer payments can be paid out to

Do you require a damage deposit?

  • Yes! We require a damage deposit for ALL of our rentals. If there is any damaged, stolen, stained or excessively dirty equipment the deposit will not be returned and you may be required to pay additional fees. If everything is returned in the condition it was setup in, the damage deposit will be returned within 2-3 business days via e-transfer.

How does the delivery work, is there a fee?

  • We will arrive prior to your event start time to begin setup. Setup and takedown does not come out of rental time. There is a small delivery fee for every rental and it will vary based on location/distance. If there will be any restrictions that may delay setup (like stairs, lack of parking, etc.) please let us know prior to the event so that we can plan accordingly. 

Are your rentals available for pickup?

  • Sorry, unfortunately due to our Insurance Policy, all the equipment must be setup by Eventful Celebrations staff.

Do you have any rules?

  • Yes! Main rules are No Shoes, No Food or Drinks, No Sharp Objects, No Face Paint, No Confetti and No Slime near the equipment. For Soft Play there must be No Water/Pool Play or Wet Kiddos near the equipment. Also, all balls must be within the ball pit at time of pickup. 

What if I need to cancel?

  • We hope you don't have to cancel all the fun, but we understand things happen in life. Should you need to cancel your reservation, please notify us at least 7 days prior to your event. If we are notified 7 or more days before your event you will receive a credit that can be used for any of our products within 90 days from the day of your event. Cancellations made less than 7 days prior to your event will result in the loss of your deposit unless cancelled by Eventful Celebrations for weather related reasons.

Do you have Insurance?

  • Yes! We hold $5 Million in General Liability Insurance, which is the requirement for all Lower Mainland Municipalities. We are able to provide it to your venue if they request it. Additional fees will apply if your venue requires us to add them as an additional insured party. 

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