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What is soft play?
Soft play is a mobile play area that can be setup indoors or outdoors. Our equipment is made of soft, sturdy material allowing babies and toddlers to safely crawl, climb, ride, explore and more importantly have fun. Soft play is a new environment, which offers an area for little ones to experiment and problem solve, as well as build confidence, develop social skills and inspire creativity.
Do you setup outdoors?
Absolutely! As long as the weather permits we will setup outside for any event. It is recommended that any soft play equipment is kept out of the sun in a covered area, such as a tent or covered patio. This is because it can become quite hot in the sun. Also, we suggest having a Plan B for an indoor option or tented area as the weather can change quickly. We cannot set up in the rain or if rain is in the forecast.
What if it rains?
To ensure the safety of the little ones, as well as our equipment, we will not setup outdoors if there is any rain in the forecast. We ask that you plan an indoor area as a backup should it rain on the day of your event. Deposits are Non-Refundable for weather related cancellations, however you may use your deposit as a credit for a future date. This credit is valid for 1 year from your event date and we will work with you to book upon our availability. It is the renter 's responsibility to have a backup location. We are not responsible or to blame if items cannot be set up due to the weather.
Do you have Insurance?
Yes! We hold $5 Million in General Liability Insurance, which is the requirement for all Lower Mainland Municipalities. We are able to provide it to your venue if they request it. Additional fees will apply if your venue requires us to add them as an additional insured party.
Do you offer an attendant/child minding?
Yes we do! The only product that comes standard with an attendant included in your rental price is our Bubble House. The role of an attendant is to open the zippers, run the bubble house, watch the play area and ensure the children are playing safely. If you would like to add an attendant to your rental for another product, that can be done for $50 per hour. Their main role is to ensure the safety of the children and the equipment. This can help parents have a break to eat, socialize and enjoy their event too. Child minding is also available, inquire for details.
How long is the rental?
All rentals come standard with 4 hours of rental time, except our Bubble House, which comes standard with 3 hours of rental time and an attendant. Set up and take down time is not included in your rental time. Extra time can be added for an additional time, if notice is given. Please note, pricing is the same whether your rental is for 2 hours or 4 hours.
How do you guys clean your equipment?
We thoroughly disinfect and sanitize all of our equipment before and after each event, even every single ball pit ball. All of our balls are inspected before they are individually washed and sanitized using a commercial grade ball washing machine. Our Bounce houses and soft play equipment is cleaned and sanitized between rentals. To keep our items clean, we ask customers to follow our rules (no shoes, food/drinks, face paint, glitter, confetti, etc).
Do you offer decor, balloon services & styling?
Yes we do! Our goal is to be your one stop shop! Message us your theme, your party needs and we would love to discuss options.
Do you offer personalization to your equipment?
Of course! We love to see our bounce houses and equipment all dressed up. We offer custom balloon garlands, ball pit/ bounce house decals, as well as custom soft play/block decals. You are able to add your own balloon garland using 260s, however do not use command hooks, tape or any other types of adhesives. Please do not use any confetti balloons. Leave the custom decals to us, to ensure they do not leave permanent stain or damages.
How do I book?
The best way to book your special day with us is to click on the
an inquiry form. However, you can also contact us through Instagram or Facebook. We will get back to you confirming our availability to get you on our calendar. If you do not hear back within 48 hours, feel free to send us a DM on Instagram or shoot us an email at Eventfulcelebrations@hotmail.com. If you do choose to reach out through email, please ensure to check your JUNK folder in case our response ends up there.
Please note, your booking is NOT confirmed until we have received your deposit it and signed waiver form
How to pay my deposit?
Deposits can be paid by credit card on the direct invoice that gets sent out OR it can be paid via e-transfer. E-transfer payments can be paid out to EventfulCelebrations@hotmail.com
Do you require a damage deposit?
Yes! We require a damage deposit for ALL of our rentals. If there is any damaged, stolen, stained or excessively dirty equipment the deposit will not be returned and you may be required to pay additional fees. If everything is returned in the condition it was setup in, the damage deposit will be returned within 2-3 business days via e-transfer.
What are your delivery fees?
Delivery fees are based on a few factors. In order to provide you with an accurate quote, please send us your event address. We will base the price on your distance from us, as well as if it is a far distance to get to the set up area, or if elevator or stairs are required.
How does the delivery work?
We will arrive prior to your event start time to begin setup. Setup and takedown does not come out of rental time. There is a delivery fee for every rental and it will vary based on location/distance. If there will be any restrictions that may delay setup (like stairs, lack of parking, etc.) please let us know prior to the event so that we can plan accordingly.
Do you set up at parks?
Yes we do! We are insured to set up at parks, however you need to ensure your municipality is permitted to have bounce houses at public parks. However, we do not provide generators. Please ensure you will have a power source or your own generator rental before booking. The renter must stay with equipment the entire duration of the rental. Do not leave equipment unattended.
Are your rentals available for pickup?
Sorry, unfortunately due to our Insurance Policy, all the equipment must be setup by Eventful Celebrations staff.
Do you have any rules?
Yes! Main rules are No Shoes, No Food or Drinks, No Sharp Objects, No Face Paint, No Confetti and No Slime near the equipment. For Soft Play there must be No Water/Pool Play or Wet Kiddos near the equipment. Also, all balls must be within the ball pit at time of pickup.
What if I need to cancel?
We hope you don 't have to cancel all the fun, but we understand things happen in life. Should you need to cancel your reservation, please notify us at least 7 days prior to your event. If we are notified 7 or more days before your event you will receive a credit that can be used for any of our products within 90 days from the day of your event. Cancellations made less than 7 days prior to your event will result in the loss of your deposit unless canceled by Eventful Celebrations for weather related reasons.
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